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FREQUENTLY ASKED QUESTIONS

  • Do you accept custom orders or commissions?
    Yes! Please email me at tinarayglass@gmail.com with the following details you feel are relevant to your vision such as: size, shape(s), likes/dislikes, general ideas, thoughts, styles, backstory, preferred budget, and date needed.
  • What are your shipping policies?
    **I am not responsible for items lost in transit through the post** Canada & US Shipping: I offer flat rate tracked shipping to Canadian ($32 CAD) & US ($30 CAD) addresses. These costs cover shipping and the extra materials required to package stained glass safely. Please note that you are responsible for all duties/taxes upon arrival to a US address. ​ International shipping: Tracked shipping to international addresses is absurdly expensive these days. However, I don't want my art to be inaccessible to anyone and if you are happy to pay those costs I am more than happy to send my work your way! To get my artwork shipped to an international address (ie. outside of Canada or the United States), please contact me to discuss options. Pricing for international shipping varies drastically. It can range anywhere from $50 CAD up to as high as $200 CAD depending on your location. Please note that you are responsible for all duties/taxes upon arrival to your country.
  • Is it safe to ship stained glass artwork?
    There is an inherent risk to shipping glass that needs to be carefully considered before purchase. All shipping companies do not insure glass or original artwork due to the risk involved. When shipping anything, glass or not, packages pass through many hands and I unfortunately can not guarantee your package will be handled with the utmost care after it leaves my possession. However, I go to great lengths to package my glass very safely and to this day all my packages have arrived safe and sound to their destination.
  • What happens if my new artwork arrives damaged?
    I am not responsible for any damage that occurs after the item has been delivered. In the unlikely event that you new piece arrives damaged, please contact me within 24hrs of delivery with pictures so we can discuss next steps. If we move forward with a repair, you will be responsible for all shipping costs. Putting an item back in the mail system twice is also a huge risk to consider. Please note that due to the the unique nature of stained glass, you might notice some small imperfections on the surface like fine scratches or markings. But don't worry, these little marks will not affect the quality or value of the piece at all! In most cases, these perceived imperfections are created during the stained glass manufacturing process. I'm all about sustainability and reducing waste, so I make sure to reuse and repurpose glass whenever possible, even if it's not 100% perfect. Before I use any glass in my work, I inspect it carefully to make sure it's up to my standards. Stained glass is meant to shine, refract light, and bring joy to whoever sees it. So, even if there's a tiny scratch or two, that shouldn't stop it from being a beautiful addition to your home or collection.
  • Do you accept refunds or exchanges?
    All sales are considered final - at this time I cannot offer any refunds or exchanges. When shipping something as fragile as stained glass, the packaging is an artform in itself. Having a customer re-package it to send back to me will likely end up in breakage. However, I want you to be thrilled with your new artwork so please contact me if you have any problems and we can work out a solution one-on-one. ​
  • What tools do you need to create stained glass artwork?
    Safety Gear - Safety glasses and gloves are essential to protect yourself from glass shards, solder, and other hazards. Stained Glass Sheets - You can purchase these at any stained glass supplier. Buying in person is always better as capturing the true essence of a glass sheet in a photo is nearly impossible. Pattern - I design all my patterns using Procreate and print it out using RapidResizer. Pattern Shears - This is an optional tool for cutting your paper pattern into individual pieces. These specialty shears trim off a small amount around each piece to accommodate copper foil and can make fitting your pieces together more accurate. Glass Cutter - I use the Toyo Supercutter Glass Cutter Oil - This is applied to the glass cutter's wheel to help it cut smoothly. I recommend not filling your cutter's reservoir as they are known to leak and cause a huge mess. Instead, just dip the tip of your cutter in the oil. Running Pliers - Used to break the scored glass along the cut lines. I use Grozer Pliers - Used to nibble /break away excess glass, bringing it down to the desired size of your pattern piece. Glass Grinder - I use the Inland WizCG. This tool is used to smooth and shape the edges of the glass pieces after cutting. Copper Foil - I use any foil that is available to me depending on how I want to the final piece to look. Copper foil is a thin tape that is wrapped around the edges of the glass pieces to hold them together. There are a variety of sizes (ie. widths) and backings (ie. black, silver, copper). Foil Burnisher - Used to smooth out the foil on to the edges of the glass. Flux - Flux is a critical part of soldering your piece together as it allows the solder flow and adhere to the copper foil - there are liquid, gel, and paste flux. Try soldering without flux and you'll soon see how important it is! I use whatever flux is available to me but have found the most success with liquid flux. Flux Brush - A brush is used to apply flux to the foiled glass pieces. Solder - I use 60/40 lead solder for all my pieces. Solder is a metal alloy that is melted on to copper foil seams that creates a solid bond between the glass pieces. Soldering Iron - Used to melt and apply solder to the copper foil seams. I use the Hakko FX-601, which is the top choice for most stained glass artists. Having control over the iron's temperature can elevate your soldering. Steel Wool/Magic Eraser - Used to clean/scrub the solder lines and prep for patina application. Patina - There are Black and Copper patina's available, that change the colour of your solder lines. Rags - You'll need many spare rags to clean your piece or your space. These should only be used for stained glass and washed separately with D-Lead detergent so as to not contaminate your clean clothes. Wax - Used to polish your final piece. I use pure Carnauba wax for the best results.
  • How do you make stained glass art?
    Each of the following steps is applied to each individual piece of glass: Design your piece Transfer design pieces to stained glass sheet(s) Cut out design pieces using glass cutter Grind the edges with a glass grinder, ensuring all the pieces fit together as perfectly as possible Wrap in copper foil and trim tails Arrange foiled pieces in to your final design, pin or tape to keep it in place Apply flux to copper foil seams Solder all copper foil seams to create a bond between the glass pieces Bead edges of the piece or use a came for a professional finish Clean and finish piece with polish If you are interested in trying stained glass yourself, I strongly encourage you to take an in-person course with a local artist or studio. The tools and consumables required to make stained glass art can be extremely expensive and it would be best to try it first before investing - just in case you don't fall in love with it as much as you thought you would! If you are local to Guelph, Ontario, Canada, I am a huge supporter of Lucent Glass and Art!. I always leave their store invigorated and inspired!
  • What are your commitments to sustainability?
    I love cute shipping as much as the next person, however, I strive to use only reused materials for all of my packages. When your new piece arrives, you may notice the box and packing materials are re-used. I gather these from friends, family, and local businesses. I also shred old newspapers/letter paper for use as package stuffing. This allows packing material to have many lives and is the best way to reduce our footprints! Reduce, Re-use, Recycle
  • Can I recreate one of your designs for personal or commercial use?
    No. All of my work (unless otherwise stated) is original and should not be replicated under any circumstances. I put all of my heart in to my work and would be extremely disappointed to find it being copied. Please be cool!
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